Tier I Help Desk Specialist Job at Kavaliro, Pleasanton, CA

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  • Kavaliro
  • Pleasanton, CA

Job Description

This range is provided by Kavaliro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $28.00/hr - $30.00/hr 6-month contract-to-hire Rate: $30/hr. Onsite in Pleasanton, CA As an IT Specialist I, you’ll provide desktop support to end-users via phone, email, or in-person. You’ll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system. Key Responsibilities: Provide technical support to users via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network issues. Document issues and resolutions in a ticketing system. Perform routine system maintenance and updates. Install, configure, and maintain operating systems, applications, and updates. Offer basic training and guidance to users on software and hardware. Collaborate with the IT team to resolve complex issues and improve processes. Perform other duties as assigned. Requirements: 1–3 years of related experience. Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android). Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems. Basic understanding of networking and troubleshooting. Seniority level Entry level Employment type Contract Job function Information Technology Industries Banking and Financial Services #J-18808-Ljbffr Kavaliro

Job Tags

Contract work,

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