Job Description

Job Description

As a Sales Executive In House (Japanese-Speaking), you will be responsible for presenting the Hilton Grand Vacations ownership products and programs to our owners and potential owners to generate maximum net sales volume while maintaining a professional and ethical representation of the company.

HGV now offers Day One Benefits and Real Estate Licensing reimbursement for new licensees!

Here's why you'll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

• Salary is based on commission & bonuses governed by a compensation plan, which provides for an hourly rate of $14 as an advance against commissions. Sales Executives have targeted annual earnings of $220,000 per year, with some Team Members earning substantially more based on their individual performance.
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program, Paid Sick Days, Paid Parental Leave
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

Our Sales Department operates 7 days per week, shifts start between 7:00am-7:45am. Paid training is provided for your first 2 weeks. 5 day work week will be assigned following completion of training based on business needs.

Additional Responsibilities Include:

• Welcome clients and present luxury Hilton Grand Vacation Club ownership products to potential buyers.
• Maintain effective communication with clients and provide follow up to ensure customer happiness.
• Liaise with Quality Assurance Managers to resolve guest related issues as they arise.
• Attend all sales training and sales meeting for key information on Hilton Grand Vacation Club product and related updates.
• Apply selling concepts promoted at Hilton Grand Vacations.
• Use various forms of communication (email, telephone, online/virtual, and written) to work with Guests and Owners.
• Perform follow-up interactions to complete a sale online using appropriate HGV technology and adhering to HGV inventory selling guidelines.
• Generate referral leads with each new customer.
• Promote a positive work environment and adhere to Hilton Grand Vacation core values and policies.
• Work well in a team environment.

Qualifications - What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Minimum 1 year of proven sales and customer service experience.
• Minimum 6 months of previous timeshare/vacation ownership experience.
• Valid Hawaii Real Estate License.
• Ability to work a flexible schedule to include weekends and holidays.
• Fluency in Japanese (reading/writing/speaking) and Proficiency in English (reading/writing/speaking).
• Ability to resolve sophisticated customer service issues.
• Proven ability to adapt to changes in a fast paced environment.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• 2 + years of previous timeshare/vacation ownership experience preferred.
• Two years of Hilton Grand Vacations family experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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