Job Description

Job Description
Job Description

We are seeking a highly motivated and customer-oriented Help Desk Professional to join our team. The ideal candidate will have a strong understanding of IT support principles and a passion for resolving technical issues.

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person
• Troubleshoot and resolve a variety of technical issues, including hardware, software, and network problems
• Document and track all support requests and resolutions
• Identify and escalate complex issues to higher-level support teams
• Maintain a positive and professional attitude, even under pressure
• Stay up-to-date on the latest technologies and troubleshooting techniques

Qualifications:

• Strong understanding of IT support principles, including hardware, software, and networking
• Excellent problem-solving and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Experience with help desk ticketing systems
• IT certifications (e.g., A+, CompTIA Network+) preferred, but not required

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